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2015 / Gestoos /

Initial Challenge

In collaboration with Exipple and its spin-off startup, Immersivo, the objective was to design a layout for a new type of bank branch that integrates innovative, gesture-driven interfaces to enhance customer experience and engagement in public spaces.​

The Method

The approach involved:​

  • Collaborative Design Development: Worked closely with Exipple and Immersivo to understand the capabilities of their proposed solutions and how they could be effectively integrated into the bank branch environment.​

  • Spatial Planning: Designed the physical layout to accommodate interactive installations, ensuring optimal customer flow and accessibility.​

  • User Experience Focus: Emphasized creating an intuitive and engaging environment that leverages gesture-driven technology to simplify banking processes.

The Solution

The proposed bank branch layout featured:​Service & Concept Design Researcher

  • Gesture-Controlled Interfaces: Implemented innovative, touchless systems to facilitate customer interactions with banking services.​

  • Open and Accessible Design: Created a welcoming space that encourages exploration and ease of movement.​

  • Technology Integration: Seamlessly incorporated digital solutions into the physical environment to enhance service delivery and customer satisfaction.

My Involvement

As the Service Designer, responsibilities included:​

  • Layout Design: Developed the spatial configuration to integrate new technologies effectively.​

  • Client Engagement: Participated in pitching the concept to potential clients, articulating the value and innovation of the proposed design.​

  • Cross-Functional Collaboration: Coordinated with technology developers and stakeholders to align design objectives with technological capabilities.

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