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Archive for: Service Design

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Smart Parking

2020 / Innovatika / Initial Challenge:This project launched a six-month innovation lab program aimed at helping strategic partners adopt customer-centric Continue reading →

Subscription payments – made easy 

2020 / Innovatika / Initial Challenge: Identify and understand consumer concerns about managing recurring payments.  Propose solutions that are attractive Continue reading →

Client-centric credit card communication

2017 / Innovatika / Initial Challenge: A major financial client aimed to: Increase credit card sales Reduce the frequency of Continue reading →

Knowledge database & Customer Center

2016 / Innovatika / Initial Challenge:The EU Programs Customer Center was falling short of compliance standards, resulting in agent frustration Continue reading →

IP Services

IP services,  visionary project / Asus / 2006 Asus IPservices ‘Tag’ ¡MY RESPONSIBILITY Member of the team. Research. Idea generation. 3D Continue reading →

inTouch

IP services,  visionary project / Asus / 2005 Asus IPservices ‘inTouch’ ¡MY RESPONSIBILITY Member of the team. Research. Idea generation. 3D Continue reading →

karaOK

IP services,  visionary project / Asus / 2005 Asus IPservices ‘karaOK’  ¡MY RESPONSIBILITY Member of the team. Research. Idea generation. 3D Continue reading →

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